Exchange & Returns

If your product develops a fault within 30 days of purchase, please email returns@kalita.co with details and images of the fault. Please return it with proof of purchase and we will exchange or refund it.

After 30 days, we will repair or replace the Product in accordance with the terms of the Consumer Rights Act 2015.

Returns are applicable on most Products that have been returned to us in accordance with the terms set out above. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer at their own cost.

Before your parcel leaves our warehouse, it is fully checked by our packing team. If you receive an item which is damaged, please contact us immediately. If your item is faulty (for example, received damaged or with a manufacturing fault), we may offer alternatives such as repair.

You will need to return the order to us by secure means to ensure it reaches us in good condition, at your own cost.

All returns must be shipped to our warehouse within 14 days of receiving your order. Please return your order to us with tracking, by secure means, at your own cost.

We also can coordinate exchanges. For full details, please see our delivery & returns page.